Privacy Policy

1. Data Controller

planecastro.com LLC, 15 Volodymyrska St, Kyiv, 01034, Ukraine, EDRPOU 80172000, is the controller of personal data collected via this website.

2. Personal Data We Collect

We collect data you provide through booking requests: name, email, phone, travel details, and any message. We also collect technical data (IP, cookies) for site functionality and analytics.

3. Legal Bases

Processing is based on your consent, contract performance, or our legitimate interests. We comply with the Law of Ukraine 'On Personal Data Protection' No. 2297-VI.

4. Cookies

We use cookies for essential functions and analytics. Prior consent is required under the Law of Ukraine 'On Electronic Communications' No. 1089-IX. You can manage cookies in your browser.

5. Data Sharing

We do not sell your data. We may share it with service providers (hosting, payment) under confidentiality agreements, or when required by law.

6. Data Retention

We keep personal data as long as needed for the purposes collected, then securely delete it, unless a longer period is required by law.

7. Your Rights

You may request access, correction, deletion, restriction, or portability of your data, and withdraw consent at any time by contacting us.

8. Dispute Resolution

For consumer disputes, you may contact the State Service of Ukraine for Food Safety and Consumer Protection. We also inform you about out-of-court dispute resolution under the Law of Ukraine 'On Consumer Protection' No. 3153-IX.

9. E-Commerce Information

In line with the Law of Ukraine 'On Electronic Commerce' No. 675-VIII, Article 7, our name, legal form, location, registration number, and contact details are provided below.